jwtwin Privacy Policy
We give the highest priority to protecting your personal information. This policy describes how jwtwin collects, uses, and protects your information.
This privacy policy applies to all services on the jwtwin platform. By using our services you are agreeing to all the terms of this policy. Please read the full document carefully.
1. Introduction
jwtwin ("we", "us", or "platform") provides a safe and trusted online betting and casino service for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and protecting that right is our responsibility.
This privacy policy ("policy") describes how jwtwin collects your personal information, how it is used, who it may be shared with, and what measures we take to protect your information. This policy applies to all platforms including the jwtwin website, mobile application, and other digital services.
If you disagree with any part of this policy, please refrain from using our services. Contact us for any questions you may have.
2. What Information We Collect
jwtwin collects user information in several ways. Details are described below:
2.1 Registration Information
When you create an account on jwtwin, we collect the following information:
- Full name and date of birth (for age verification)
- Valid email address and mobile phone number
- Residential address (for billing and verification)
- Government-issued identity document details (for identity verification)
- Your chosen username and password (stored in secure encrypted form)
2.2 Financial Information
To process deposits and withdrawals, we collect:
- Payment method details (bKash, Nagad, Rocket, Upay account information)
- Transaction history and amounts
- Bank account information (where applicable)
2.3 Automatically Collected Information
When you use our platform, we automatically collect:
- IP address and device type
- Browser information and operating system
- Time of access to the platform and session duration
- Which pages you visited and how you interacted with them
- Referral source (where you came from before reaching our site)
- Gaming activity and betting patterns
3. How We Use Your Information
jwtwin uses collected information for the following purposes:
3.1 Account Management and Identity Verification
We use your information to create and maintain your account, verify your identity, and ensure account security. Identity verification as part of the Know Your Customer (KYC) process is mandatory.
3.2 Service Delivery and Improvement
Information is used to customize services according to your preferences, develop new features, and improve the overall quality of our platform.
3.3 Financial Transaction Processing
Financial information is used to carry out deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain transaction records.
3.4 Customer Support
Our 24/7 live chat support team may access your account information to resolve your complaints and queries.
3.5 Fraud Prevention and Security
Information is analyzed to detect and prevent account hacking, money laundering, fraudulent activity, and other security threats.
3.6 Legal Compliance
Information is retained and processed as necessary to comply with applicable laws, regulations, and regulatory directives.
4. Information Sharing
jwtwin does not sell your personal information to any third party. However, information may be shared in a limited way in the following circumstances:
- Service Providers: With trusted partners who assist with payment processing, technical infrastructure, data analysis, and customer support — only to the extent necessary.
- Legal Authorities: Information may be provided to relevant authorities when required by court order, government directive, or legal investigation.
- Fraud Prevention: Necessary information may be shared with anti-money laundering (AML) and fraud detection agencies.
- Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred in accordance with the terms of this policy.
Before sharing information with any third party, we ensure that they comply with applicable data protection standards and will use the information only for the specified purpose.
5. Cookies and Tracking Technologies
jwtwin uses various types of cookies and similar tracking technologies:
5.1 Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain your login session, handle security authentication, and save account preferences. These cookies cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your language preference, play history, and interface customization. They improve your experience using the platform.
5.3 Analytics Cookies
We collect anonymous user behavior data to analyze and improve platform performance. This information does not directly identify you.
You can manage cookies through your browser settings. Please note that disabling cookies may limit the functionality of some services.
6. Data Security Measures
jwtwin applies multiple layers of security measures to protect your information:
Technical Security
- SSL/TLS Encryption: 256-bit SSL encryption is used for every connection and data transfer.
- Database Encryption: Stored sensitive information is always kept in encrypted form.
- Two-Factor Authentication (2FA): Optional 2FA is available for added security.
- Regular security audits and vulnerability assessments are conducted.
- Firewall and intrusion detection systems remain active at all times.
6.2 Administrative Security
Only authorized staff can access personal information on a need-to-know basis. All staff are trained on privacy and data protection. Full logs of data access are maintained and reviewed regularly.
6.3 Physical Security
Our server infrastructure is housed in secure data centers with restricted access, camera surveillance, and environmental controls. Regular backups are taken to prevent data loss.
Although we apply the highest security measures, no online system is completely secure. If you suspect a security breach, please contact us immediately.
7. Data Retention Period
jwtwin retains your information for as long as necessary or as legally required. Retention criteria:
- Active Accounts: Information is retained for the entire duration that the account remains active.
- Closed Accounts: Even after an account is closed, information may be retained for a specified period for legal and regulatory purposes.
- Financial Records: Records of financial transactions are retained in accordance with applicable law.
- Legal Claims: In the event of a legal claim or dispute, relevant information is retained until the matter is resolved.
Once the designated retention period ends, information is securely deleted or anonymized so that you can no longer be identified from it.
8. Your Rights
You have the following rights regarding your personal information:
8.1 Right of Access
You may request to view what information we hold about you. We will provide that information after appropriate verification.
8.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you may request a correction. You can also update some information yourself in your account settings.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations, an active account, or pending dispute resolution.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Your request will be reviewed in a timely manner.
8.5 Right to Data Portability
You may request certain information we hold about you in a commonly used format.
To exercise any of these rights, please contact our support team. We will respond to your request in a timely manner and take the necessary steps after verifying your identity.
9. Protection of Minors
jwtwin strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors. Age verification at the time of registration is a mandatory step.
If we become aware that a minor has created an account, that account will be closed immediately and any collected information will be securely deleted. If a parent or guardian suspects their child has created an account, please contact us.
10. Changes to the Privacy Policy
jwtwin may amend or update this privacy policy from time to time. When changes are made:
- The updated policy will be published on this page and the "Last Updated" date at the top will change.
- For significant changes, a notification may be sent to your registered email address.
- Continued use of the platform after changes are made will be taken as your agreement to the new policy.
- If you do not agree to any changes, please contact us or request that your account be closed.
We recommend that you visit this page regularly and keep yourself up to date with the latest privacy policy.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact us:
We will verify your identity when processing data protection requests. This is done to protect your information from unauthorized individuals.